We will be happy to
answer any questions you may have. Do you have a question about us or
ourproducts? Use this form to submit your question or to send us comments:
Q:
Can you put names or pictures on the Christmas stockings?
A: No,
we're sorry, but
the method we use to make the stockings does not allow us to do
anything other than straight knitting. We do offer them in different
color
combinations so that each family member can have a different color.
Custom color combinations can be made simply by e-mailing us. We often
tell customers that they could fashion a name tag on their own and
attach it to the hanging loop. Or they could hand stitch cut out
letters to the cuff. Now you can order a
personalized name tag to added to the stocking.
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Q:
Do you ship outside the USA?
A: No, sorry, we do
not ship internationally. Depending on the order, we
may ship to Canada or the UK
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Q: Linda, Cute fashion
scarves. I too make them but I couldn't possibly sell them as
reasonably as you. Do you have bulk suppliers you get the yarn
from? I had to pay almost $13.00 a skein for Punta. Which
in case any buyers are interested
is extremely soft and beautiful in person. Thanks!
A: Great question! No, we
do not have a
discount supplier. We buy the yarn on sale or with 40-50% off coupons
at our local craft store. We like to keep our prices as low as possible
for our customers.
We
agree, the Punta
yarn is very beautiful and ever so soft to the touch. The scarves are
very lightweight too.
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Q: Can you make the fashion scarves longer?
And how much would they cost?
A: Yes,
we can make them longer. Double the length they are now would be
around 60 - 64". That would be double the materials and twice as long
to knit so the cost would be twice as much. E-mail us for details on
how to order a double length scarf. Be sure to visit our fashion department to view our full length scarves
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Q: Do you do
custom orders?
A: Sure we do! Just drop us a line and let us know your
request. We'll try to work out all the details with you for what you
are looking for.
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Q: Just
received my order. The colors do not match what I saw on your website.
Why is that?
A: We are not professional photographers. We do the best we
can at taking and editing the pictures for the pages. Not all browsers
show images in the same way. It may also depend on what your screen
preferences are set at.
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Q: I didn't
receive my order! What should I do now?
A: We will bring it to the attention of our PO
and see if we can put a tracer out on it. If need be we will turn in an
insurance claim for the loss.
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Q:
Do you
sell wholesale?
A: No, sorry we do not. Linda makes everything herself. Some
items are very time consuming to produce. All are made with a lot of
attention to quality and detail. A true labor of love!
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